Cancellation Policy Overview
We understand that plans can change. This policy outlines the terms and conditions for canceling or modifying your reservation.
Standard Cancellation Policy
Free Cancellation Period
More than 7 days before check-in:
- Full refund of the amount paid
- No cancellation fee
Moderate Cancellation
3-7 days before check-in:
- 50% refund of the total booking amount
- 50% cancellation fee applies
Late Cancellation
Less than 3 days before check-in:
- No refund
- 100% of the booking amount will be charged
No-Show Policy
If you do not arrive on your scheduled check-in date without prior cancellation:
- The entire booking amount will be forfeited
- The reservation will be automatically canceled
- No refund will be provided
Special Circumstances
Peak Season / Special Events
During peak seasons, holidays, or special events, stricter cancellation policies may apply:
- 14-day advance cancellation may be required
- Non-refundable deposits may apply
- These terms will be clearly communicated at the time of booking
Force Majeure
In cases of natural disasters, pandemics, government restrictions, or other circumstances beyond your control, we will work with you to:
- Reschedule your booking without penalty
- Provide a credit for future use
- Process a refund on a case-by-case basis
How to Cancel
To cancel your reservation:
- Log in to your account on our website
- Navigate to "My Bookings"
- Select the booking you wish to cancel
- Click "Cancel Booking" and follow the prompts
Alternatively, you can contact us directly via email or phone.
Refund Processing
- Approved refunds will be processed within 7-10 business days
- Refunds will be issued to the original payment method
- Bank processing times may vary
Modifications vs. Cancellations
If you wish to modify your booking dates rather than cancel:
- Contact us at least 48 hours before check-in
- Subject to availability
- May incur rate differences
- Generally more flexible than full cancellation
Contact Us
For cancellation requests or questions about this policy, please contact us through the information provided on our website.